Vibra-Trim Customer Service: The customer service with Vibratrim is that they will send a call tag and fix their machine and they pay the shipping. They answer their phones and rarely get back to people later than 4 hours. Gettiing service is quick and never hear bad feedback about issues not getting resolved.
Vibra-Trim Reliability: With the new VT500 with the 3 horsepower, 1000 watt motor, I don't see any problems with the machine breaking down anytime soon. Heavier people with the 1000 watt motor feel a difference in the acceleration from the older 500 watt motor. Both the VT400 and VT500 go at the same speed but the G force of the 1000 watt motor gives it way way more G force. I have not had a single VT400 break down since I have been selling them since 2010. The VT500 is the 3rd generation model. The 2nd generation VT400 is still good but just not as powerful. The VT400 is known for the higher amperage control panel that set it apart from all others. There are others that look like the VT400 but when people stood on them they quickly noticed the difference in power.
Construction: The VT500 with its heavier weight than the 2nd generation model VT400 feels much more grounded and stable although the VT400 is very stable. The VT400 shook a little bit more and although quiet, the VT500 is whisper quiet. The latest model is the portable VT202 +1 which now has 2 motors (spiral).
Noise: The noise is whisper quiet on the VT500, Quiet on the 400 model, and the 202 is quiet but at high speeds you can hear the machine itself vibrate. If a person is on the phone the VT500 isn't even heard.
Size: The VT500 is bigger and takes up a bigger space. The larger foot print absorbs more sound and makes the machine more stable. This is not for the small apartments that need a compact machine. The VT400 is better for smaller apartments.
Plate Size: The VT500 has a true 27 inch plate while the VT400 has a 27 inch plate but the plastic skirt on the edges takes up a few inches where its not standing room. The plate on the VT500 is not curved on the edges so people can do wide leg squats and pushups with arms more apart. The VT500 has 11mm amplitude, not 10 like the VT400 which gives it much more G force on the edges.
For circulation, the G force of the spiral at the same time as the pivotal makes the circulation so much faster that you feel itchy. The VT500 and VT400 on the spiral model give a more itch feeling than any other model I have tested. I give it my best rating for circulation.
Bone Density: For bone density, the 500 model has more G force at the 11mm amplitude edges while the 10mm edges on the other models has less. The more G force the machine has the more its recommended for the bones. The Hypervibe that goes twice the speed or the VibePlate are primarily promoted for bone density. The spiral do a good job but just not dedicated only to bone density. People since 2010 have told me how the Vibratrim VT400 has helped their bone density issues. So, other manufactures say it has to go over 14 hertz will only do it but I have other feedback from my customers.
Lymphatic: The spiral model is the best for lymphatic. The 3HP motor in the VT500 and 1000 watts gives it enough power to help fully flush my lymphatic system. Each of their machines goes down to 5 hertz which with the 1000 watt motor has enough power without using momentum. The 11mm amplitude makes the VT500 the best model I have seen for lymphatic usage.
Solidness: The VT400 is grounded and the VT500 with its larger foot print on its base is super grounded. The machine won't move even on a hard wood floor around the room with no weight on it. The rail doesn't shake like most of the lighter weight rails do where I can't even see the LED display. Its made of steel also and very heavy.
Vibra-Trim Frequency range:
It goes up to 14 hertz and as low as 5 hertz for lymphatic drainage. The models that go to 20 to 28 hertz like the Hypervibe are better if someone wnats to do athletic training and bone density as more of a focus. To build strength it makes it somewhat hard to workout on the VT500 but nothing like the Vivovibe and Hypervibe over 20 hertz. For the average user, for someone trying to lose weight, move lymph, do moderate workouts, and some bone density.
This can be placed on any floor of the house. The 180 lb vivovibe or a hypervibe, maybe not. Dishes tend to rattle and books slide off the shelves from some of the machines that go over 14 hertz so that is also a factor to consider. Neighbors often complain on machines that go over 14 hertz beneath ones apartment. The Vt500 has no problems on any floor, no stories of the machine falling through the ceiling. It is not just about how heavy the machine is but the G force created from the motor that pushes it back into the floor.
Portability: All models with wheels can be moved around so each of their models are are portable. I wheel my VT500 from my room to the living room when my friends come over so they won't keep going in my room.
Dual vibration: The spiral makes you itch. Unless the vibration on the pivotal is going over 20 vibrations per second, the spiral is needed for the extra boost for circulation. Many people sit on the vibratrim or lay on the ground that have swelling in their legs. The Vibra-trim can be set on pivotal alone, spiral alone, or both can be turned on at the same time. The PIvotal motion, with the heavier plate than the VT400 model and higher amplitude, 11mm), gives it a much better feel than the older model. The 1000 watt motor is strong enough to give people over 250 lbs enough G force to make them glad they didn't get just 500 watts. The 1000watt motor also costs more than the 500 watt versions of this machine. The newer 500 watt models now have more efficient motors so they are more powerful than the average 500 watt, low amperage motor.
Usage: if putting it in a chiropractic place, and the machine is being run and you don't want it getting hot and shutting off, the 1000 watt motor comes in handy. A 500 watt motor can hold the same weight but with less Gforce as the weight gets close to the maximum weight capacity. Most of the models in gyms are commercial for a reason. The Hypervibe is great but not a commercial machine. The Vivovibe 460 is commercial and has a shaft driven motor. The VT500 is a light commercial machine. I recommend it for chiropractic clinics but not a gym where body builders are gonna be on it all day. The Vivovibe or Hypergravity or Vibraflex or Proellixe is more suitable. Many people get the 3800 dollar VivoVibe for their house. I do have demos all the time frequently as people buy the Hypervibe (28 hert) and VivoVibe (25 herts but shaft driven) and return the one they dont want. The Vivovibe is about 170 lbs and is quiet but the Hypervibe feels about the same but just doesn't have that commercial feel of the VivoVibe. Its hard to sell one over the other when someone hasn't compared both side by side. If you want to try a VivoVibe at a reduced price, let me know.
Just like the VivoVibe, the VT500 is whisper quiet. it is built with high quality steal, and the machine actually does meet its weight capacity. Heavy people do not bog down the motor. The VT500 feels great and much more solid than the 400 model. We waited 2 years for this model to come out. They said the motor would be twice as strong, have a bigger plate without the larger plastic skirt where you can't stand on it. The higher amplitude gives it way more G force than the older plate. The control panel is much easier and quicker to use.
How to get it cheaper:
I do have people that have sent in their older VT400 models to upgrade to the 500 model. If anyone wants one of the older models at a reduced price let me know. The VT500 is more expensive and I have coupon codes to give to the manufacture. If someone is a health professional with a valid license or you are friend with your chiropractor and they would do you a favor and buy it (with your money) for you and have it shipped to the clinic and you just pick it up and put it in your car, this is another way to get Health Practitioners cost. I have demos that I also sell cheaper.
With or without warranty:
This is the biggest factor of all. People who get the 5 year warranty tend to abuse their machine more than those that have a 90 day warranty. Just for the record, nearly all machines come with a 90 day warranty. Even the VT500 comes with a 90 day warranty from the makers of the machine. It's the importer that puts on the 5 year warranty. Many companies are coming out now that are adding the 5 year warranty. This means nothing when they go out of business. I have been reviewing whole body vibration machines since 2008. There have been many companies offering 5 and 10 year warranties that only lasted 2 years then all the sudden the manufacturers website is down and they people end up with no warranty.
I will say that the cost to fix a machine is usually around 60 to 150 dollars. Usually, 99% of the time it is a problem a local electrician can fix and it just needs a wire or at the worst a motor that needs to be replaced which can be found from the same company that is in that machine unless its some no name brand, generic motor that can't be found, usually on the very cheap machines that break down anyway.
I would only buy a brand new machine without warranty if the company has been in business at least 5 years and has a good track record of not breaking. I have not had to service a Vibra-Trim for a single residential usage one time since 2008.